Frequently Asked Questions

Because we operate itineraries around your leave rather than a fixed calendar. We publish the route, duration and inclusions, then confirm availability and pricing for the window you want. It means you are never told the trip you want is unavailable simply because a departure date does not suit you.

Send an enquiry or call us. A consultant discusses your requirements and shares a costed itinerary. Once you approve it, a booking amount confirms your services and the balance is settled before departure.

Typically 25% of the package cost for domestic holidays and 30% for international, though it varies where hotels or airlines require larger non-refundable deposits. The exact figure is stated in your quotation before you pay anything.

Yes — every itinerary on this site is a starting point. Extend a city, upgrade the hotel category, add a private guide, remove a sightseeing block or merge two routes. We re-cost and send a revised plan, usually within a working day.

It means the cost moves too much with hotel category, group size and season for a single honest figure. Private tours, luxury properties, cruises and long multi-country routes are quoted individually so the number you receive is the number you pay.

All published prices are per person on twin-sharing, unless clearly stated otherwise. Single travellers pay a supplement for a private room, and child rates depend on age and whether a bed is required.

Yes, in-house. Our documentation desk prepares and reviews the complete file for most popular destinations. No agency can guarantee approval, but a properly prepared file removes the avoidable reasons for refusal.

UPI, credit and debit cards, net banking, NEFT and RTGS bank transfer, and EMI on selected cards. We never ask for payment into a personal account — always verify by calling us before you transfer.

Cancellation charges depend on how close to departure you cancel and on the individual policies of the hotels, airlines and operators involved. The applicable schedule is set out in your booking confirmation, and we always tell you what is recoverable before you pay.

Yes, including Schengen-compliant policies, senior citizen cover with declared pre-existing conditions, and adventure extensions for trekking, diving and skiing. We explain the exclusions before you buy.

Yes. We regularly handle extended families, friend groups and corporate movements from ten to several hundred travellers, with group air fares and consolidated billing where applicable.

A named consultant before departure and a reachable number throughout your trip, plus local ground contacts in each destination. On escorted departures, a tour manager travels with the group.