Cancellation & Refund Policy

Cancellation charges exist because we commit your money to hotels, airlines and operators as soon as you confirm. This policy explains what is recoverable and when.

How to cancel

Cancellations must be made in writing to info@elitechtravels.com. Charges are calculated from the date we receive your written request, not from the date you decided.

Standard cancellation schedule

Unless your booking confirmation states otherwise, the following applies to the land portion of your package:

• More than 45 days before departure — the booking amount is retained
• 31 to 45 days before departure — 35% of the package cost
• 16 to 30 days before departure — 60% of the package cost
• 8 to 15 days before departure — 80% of the package cost
• Within 7 days of departure, or no-show — 100% of the package cost

Airline tickets

Air tickets follow the fare rules of the issuing airline, which are frequently stricter than the schedule above and are often entirely non-refundable. Where a ticket has been issued, its cancellation terms apply from the moment of issue.

Peak periods and special bookings

Bookings covering peak periods, and bookings involving cruise lines, non-refundable hotel rates or chartered services, carry the supplier's own cancellation terms. Where these differ from the schedule above, they are stated explicitly in your quotation before you pay.

Visa refusal

A visa refusal does not waive cancellation charges, because our commitments to suppliers have already been made. We will recover whatever the suppliers permit. This is one reason we recommend travel insurance with trip-cancellation cover.

Refund processing

Approved refunds are processed within 15 working days of the cancellation being confirmed, to the original payment method. Where a supplier holds the funds, the timeline depends on that supplier and we keep you updated.

Unused services

No refund is payable for services included in the package but not used, including missed meals, unused hotel nights, unused transfers and sightseeing missed for any reason.